Last updated: October 25, 2026

At Sublimated Shirts, customer satisfaction is our priority. We want you to feel confident shopping with us. If you are not satisfied with your purchase, we offer a 30-day return policy for eligible defective and non-defective items, subject to the conditions outlined below.

Please read this policy carefully before requesting a return or refund.

1. Return Period

You may request a return within 30 days of receiving your order.

Both defective and non-defective items may be eligible for return, provided the return request meets the conditions of this policy.

2. Eligible Returns

We accept return requests for the following reasons:

  • Defective products: Your item has a manufacturing defect or production-related fault.
  • Incorrect items: You received an item different from the one you ordered.
  • Order discrepancies: The product, size, or other details of the item received do not match your confirmed order.
  • Non-defective returns: You changed your mind or are otherwise dissatisfied with your purchase, subject to the conditions and exclusions outlined in this policy.

Returned items must be unused, unwashed, unworn, unaltered, and in their original condition, with all original tags intact.

Items showing signs of use, washing, customer damage, or alteration may not qualify for a return.

3. Non-Returnable Situations

Because our shirts and sportswear are produced using custom sublimation printing, certain situations are excluded from our return policy:

  • Incorrect size selection: We do not accept returns when the customer selects the wrong size, unless the size received differs from the confirmed order.
  • Screen-related color variations: Minor color differences caused by individual screen, monitor, or device settings are not considered defects.
  • Approved designs and colors: Products manufactured according to designs, artwork, and colors approved by the customer before production are not eligible for returns based solely on a subsequent change of preference regarding those approved details.
  • Used or altered products: Items that have been worn, washed, modified, or damaged after delivery are not eligible for return.

These exclusions do not affect your rights under applicable consumer protection laws.

4. How to Request a Return

To request a return, please follow these steps:

  1. Contact our customer support team within 30 days of delivery.
  2. Provide your order number and explain the reason for your return.
  3. Submit clear photographs of the item when requested, particularly if you are reporting a defect, incorrect item, or order discrepancy.
  4. Wait for our team to review your request and provide return authorization and instructions.
  5. Ship the item according to the instructions provided by our support team.

Please obtain approval before sending an item back. Products returned without prior authorization may not be accepted.

5. Return Shipping Costs

For non-defective returns, customers are responsible for the applicable return shipping costs.

If the return is due to our error, an incorrect item, an order discrepancy, or a manufacturing defect, we will cover the applicable return shipping costs.

Original shipping fees are non-refundable, except where required by applicable law.

6. Refund Policy

Once we receive your returned item, our team will inspect it to confirm that it meets the return eligibility requirements.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days after inspection and approval.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or public holidays.

Refunds are subject to the conditions outlined in this policy and applicable consumer protection laws.

7. Exchanges

Exchange requests are subject to the same eligibility conditions as returns and require approval from our customer support team.

We do not accept exchanges for customer-selected incorrect sizes, screen-related color variations, or designs and colors approved before production.

If you receive a defective or incorrect item, please contact our team for assistance with the available resolution.

8. Return Inspection

All returned items are inspected after receipt. We reserve the right to refuse returns that do not satisfy the eligibility requirements of this policy, subject to applicable law.

If a return is refused, our support team will explain the reason for the decision and advise you of any applicable next steps.

9. Contact Us

If you have questions about this policy or need help with a return, please contact our customer support team through the Contact page on our website.

Please include your order number and a clear description of your concern so that we can assist you as efficiently as possible.

We are committed to providing a transparent return process and a positive shopping experience.

10. Policy Updates

We may update this policy from time to time. Any changes will be published on this page with the updated revision date.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.

Thank you for choosing Sublimated Shirts. We appreciate your trust in our products and our team.